Information Collection & Use
The Secret Day Spa is the sole owner of the information collected on shop.thesecretdayspa.co.uk. We collect personally identifiable information from our users at several different points on our Web site. We are committed to handling this information according to the requirements of the Data Protection Act, 1998.
If you purchase a product or service from us, or if you’d like to activate advanced account features, we request certain personally identifiable information from you on our order form. At this point you must provide contact information (such as name, email, and shipping address). Financial information (such as credit card number, expiration date) will be handled securely by our chosen payment partner Cardsave.
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
We may also use this information to send you product updates, newsletters, special promotions if you choose to receive these.
Uses of Information / Communications from the Site
Your privacy is important to us and we object strongly against unsolicited email. We will not send you overly frequent marketing emails to personal email addresses (spam).
Special Offers and Product Updates
We will occasionally send you information on The Secret Day Spa products and promotions. You can sign up for these emails from us via your account page. Out of respect for your privacy, we present the option not to receive these types of communications. Please contact us to opt-out at shop.thesecretdayspa.co.uk
Based upon the personally identifiable information you provide us, we will send you a welcoming email. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Your Account Profile
We store information that we collect through cookies, log files, clear gifs and/or third party sources and tie this to your personally identifiable information, and your purchasing history to appraise our advertising expenditure and to improve the content of the site for you.
Supplementation of Information
In order to provide credit card payments to you, we may supplement the personal information you submitted to us with information from third party sources.
ID & Address Verification
We may on occasions use fraud screening services to verify your identity, in order to reduce the amount of credit card fraud.
Information Sharing and Disclosure
Personally Identifiable Information
We Share Personally Identifiable Information with the following Third Parties.
We use a the credit card processing company PROTX to bill you for goods and services. We may also occasionally use an outside shipping company to fulfill orders, These companies do not retain, share, store or use personally identifiable information for any other purposes.
We use other third parties to maintain the software and data on our site, to provide technical support to you and to aid us in the fulfillment of orders.
These third parties are prohibited from using your personally identifiable information for any other purpose.
Aggregate Information (non-personally identifiable)
We may share aggregated demographic information about our user base with our advertising partners and service providers for the purpose of promoting our Website. This information does not identify individual users.We do not link aggregate user data with personally identifiable information.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site
We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference during the checkout process or, at any stage, on you account page.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out using your account section.
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information. IP addresses are being tied to personally identifiable information to prevent fraudulent credit card transactions.
Cookies / Clear Gifs
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site and to enable our shopping cart features. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We set a persistent cookie when you’re entering the site via one of our advertising partners. Persistent cookies enable us to appraise which advertising channels (e.g. Price comparison tools, search engines, and other forms of advertising) work best. In the long run this helps us to keep our product prices low and to improve our service.
If you reject cookies, you may still use our site.
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to communicate successful transactions to a statistics tool. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie do not tie the information gathered by clear gifs to our customers’ personally identifiable information.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by The Secret Day Spa. Please be aware that we, The Secret Day Spa, are not responsible for the privacy practices of such other sites.
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.
This privacy statement applies only to information collected by this Web site.
Access to Personally Identifiable Information
If your personally identifiable information changes, you may correct and update your information by making the change on our account page. If you no longer desire our service, please email our Customer Support at firstname.lastname@example.org or by contacting us by telephone (028 9067 1914) or postal mail at the contact information on our Contact page.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at email@example.com.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.